Return Policy
Purchases made at shop.guamsoap.com are covered by a 30-day return policy.
Non-defective returns are subject to a 30% restocking fee. Shipping is nonrefundable.
Returns must be received within 30 days from the date the order was shipped out unless otherwise specified by a customer service rep.
After 30 days, customers are only eligible for a replacement under the warranty. If no replacement is available, an exchange for a comparable model and/or store credit will be issued at our discretion.
All returns must be shipped at the customer’s expense unless the item meets the following criteria:
* The wrong item was inadvertently shipped out of our warehouse.
* The item was not as described and/or misadvertised.
The turnaround time for most refunds and replacements is 5-10 business days after we receive the product.
Products must be returned in like-new condition with all accessories and packaging.
shop.guamsoap.com is not responsible for personal data and/or non-related products left in the returned merchandise.
Any physical damage on a product will automatically void its return policy/warranty and we will return any products that exhibit physical damage back to the customer.